Frequently Asked Questions

Please email info@alien8events.com with your full name and the email address you used for the order, and someone will contact you. Please check your spam folder before reaching out; sometimes ticketing emails mistakenly end up there.

In the interest of fraud prevention, Alien8 does NOT currently offer hard copy or printed tickets for its events. Please be extremely wary of scammers, we can not offer admission or refunds for fraudulent tickets. For all ticketing needs please visit Alien8Events.com – this is the only official outlet for tickets to any of our events.

As our checkout page states, all ticket sales are final and no refunds will be provided except in the case of a cancellation. If a canceled event is rescheduled, tickets purchased for the canceled date will remain valid for the rescheduled date. If a canceled event is not rescheduled, refunds will be automatically issued by our ticketing provider within 72 business hours of such cancellation.   

Provided the event is at least 72 hours away, email info@alien8events.com with your request and we will do our best to accommodate you.  

For most events, the price will increase as tickets get closer to selling out. For example, the first tier of tickets might be $25 – when the $25 allotment of tickets sells out, the second tier might be $30, then $35 for tier three and so on. There is no difference between GA ticket tiers other than the price will generally increase as the event approaches and tickets become more and more in demand. You will always save money by buying tickets early. Door tickets, when available, are always priced the highest. 

YES. You are required to present a valid government issued ID for entry into any 18+ or 21+ event, no matter what. We cannot offer any exception to this policy; don’t leave your ID at home! Additionally, we will need a valid ID to troubleshoot any ticketing issues which may arise at the venue. One last reminder; don’t forget your ID!

The following are acceptable forms of identification in the states of Nevada and Pittsburgh; again, this applies to ALL events 18+ or 21+, regardless of whether or not you plan to purchase alcohol.

• Any US State / Territory, District of Columbia or Canadian Driver’s License or Non-Operating ID
• Any valid, recognized Passport or US Passport Card
• Military ID
• Resident Alien Card

All IDs must be valid, unexpired, unaltered, and must contain a photo

 A DMV renewal printout is only valid if you bring the expired ID along with it.  

Depending on the event, re-entry may or may not be allowed. Please make sure to check with security prior to exiting the venue. 

If the event is not sold out, tickets will be available at the door.The door price is always higher than the highest presale ticket price, and many events sell out prior to doors. We highly recommend buying tickets early to save money and avoid disappointment. 

Door times vary by event, please check the official ticketing page for accurate start and end times. Early arrival is recommended to avoid long lines.  

While it is fairly standard for the ‘headliner’ to play the final set of the night, all Alien8Events feature many amazing artists to experience; we want you to come early and stay late! We feel that showing up for an hour just to catch one act isn’t experiencing the event the way it is intended to be experienced, and we try to discourage this whenever possible. The best way to ensure you catch every set you want to catch is to arrive early!   

Banned / Allowed item policies can vary from venue to venue; check the official event page a few days before an event for specific policies. We must reserve all rights to amend these policies at any time, for any reason. In general, here is what you CANNOT bring into any event at any venue: 

• Laser pens / pointers
• Professional cameras (SLR or anything with a detachable lens)
• Video or audio recording equipment (Go Pros included)
• Jewelry with spikes or studs
• Knives, firearms, or weapons of any kind
• Outside food or beverage (for events that allow Camelbacks, they must be EMPTY upon entry)
• Narcotics
• Drug paraphernalia (including marijuana)
• Open cigarettes, gum, lipstick, or lip balm
• Medications of any kind

We try our best to ensure that these items are allowed into our events whenever possible, however, some venues have internal policies in place that we cannot always get around.  Please check the official event page in the days leading up to an event for venue-specific banned item policies. If we don’t specifically say these items are allowed at a particular venue, it is best to assume that they are banned and leave them at home.     

While recreational marijuana is legal for use in private residences and in certain designated locations, it is still very much illegal in public, or at concerts, music festivals, and  other events. We hope the laws change in the future, but for now, please leave your marijuana and marijuana accessories at home.  

If there is an injury or any other medical emergency, notify a member of the security team immediately so they can radio for assistance. The security team will be present throughout the venue at all times. Security is there to keep you safe, not to intimidate you; always look out for your fellow party goers. If you see someone in need of medical attention, do your part and notify  security. No one will get in trouble for reporting a medical emergency; it is always better to be safe than sorry.       

You can check our socials for updates regarding street team or brand ambassador openings, or send an email to info@alien8events.com to inquire directly. Generally speaking, we are always looking for energetic, social, outspoken, motivated, reliable people with a passion for dance music to help our events grow. Street team members can earn cash, free tickets and VIP upgrades to our events, festival passes, family outings, and more. You must have a smartphone and your own reliable transportation to be considered.   

The safety of our attendees is always our top priority. Accordingly, Alien8 must reserve the right to refuse admission or to eject any person whose conduct is deemed to be disorderly. We have a zero tolerance policy for drugs, public intoxication, violence and/or verbal abuse of event staff or other patrons; any of these offenses may result in immediate ejection from an event without refund. Please act responsibly, remember to hydrate, and know your limits.